Refund & Return Policy

At Doria Vastra, customer satisfaction is our priority.

Returns

  • Returns are accepted within 7 days of delivery.
  • The product must be unused, unwashed, and in its original packaging with all tags attached.
  • Products that are damaged due to customer handling are not eligible for return.

Damaged or Incorrect Product

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with clear photos and your order number.

Refunds

  • Once the returned product is inspected, your refund will be processed.
  • Refunds are issued to the original payment method within 5–7 business days.

Non-Returnable Items

  • Used or washed sarees.
  • Customized or altered products.
  • Products without original tags.

Shipping Policy

We strive to deliver your order safely and on time.

  • Orders are processed within 1–3 business days.
  • Delivery across India usually takes 3–7 business days, depending on location.
  • Delivery timelines may vary during festivals or unforeseen circumstances.
  • Once shipped, tracking details will be shared via email or SMS.

Privacy Policy

At Doria Vastra, we value your privacy.

We collect personal information such as:

  • Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Payment Information (processed securely through payment gateways)

Your information is used only for:

  • Processing orders
  • Customer support
  • Order updates
  • Improving our services

We do not sell or rent your personal information to third parties.

Terms & Conditions

By using our website, you agree to the following terms:

  • All product images are displayed as accurately as possible; slight color variations may occur due to screen settings.
  • Prices are subject to change without prior notice.
  • We reserve the right to cancel orders due to pricing errors or stock unavailability.
  • Unauthorized use of website content or images is prohibited.
  • Any disputes shall be subject to the jurisdiction of Kota, Rajasthan, India.

Cancellation Policy

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, cancellation requests cannot be accepted.
  • If eligible, the refund will be processed within 5–7 business days.

Contact Us

For any queries related to orders, returns, or products, please contact us:

Doria Vastra
📧 Email: tosifsalmaan@gmail.com
📍 Kota, Rajasthan, India